Troubleshooting & FAQ
Fixes for common problems and quick answers.
I cannot sign in
Work through the usual causes in order.
Why can't I see a feature?
Modules and permissions both decide what the menu shows.
Problems during an exam
Connection drops, camera trouble and what to tell your invigilator.
Contact JusPrep support
The fastest way to reach us and what to include.
Frequently asked questions
Short answers to the questions we hear most.